Depart From The Command and Control Structure Into A Process-Driven One
In a volatile business environment, it’s become evident to companies that old practices are not adequate anymore to deliver the contemplated value. The current shifts in the industry, customers’ demands, and technological breakthrough impose a set of challenges that requires a variant approach. Managing via the hierarchical structure will lead to a stagnant state—inward-looking is prevalent, siloed-operations is the key feature, and missing improvement opportunities is the norm.
There comes a contrasting management approach to the scene- process-based management. Managing by the process is not entirely a new instrument. Japan used it before to establish itself as a leading economic power. However, over decades this discipline grew further, has been refined, enriched, and improved, and maintained the attention to it in the industry and business communities.
Currently, Business Process Management (BPM) is a fundamental tool that companies use to improve performance; a route towards moving away from the rigid functional structures to more collaborative working styles; and a cornerstone of any digital transformation effort. It’s widely regarded as an enabler to a more resilient, responsive, flexible, and innovative organizational state.
Drawing upon our experience with several companies in different sectors and with various sizes we noticed that to have an effective BPM solution that gives the intended results, a holistic one with several themes need to be put in action:
- Strategic alignment
- The governance and control structures
- The organizational and cultural facets
- Business Process Architecture and design
- Information Technology Factors